🛍️ Returns & Refunds Policy
As a marketplace, Izzie & Drew connects buyers with independent businesses (vendors) who sell their unique products. Because each vendor operates independently, all returns, exchanges, and refund policies are set and managed directly by the individual vendor from whom you purchased the item.
Important: Vendor-Managed Returns
- Individual Policies: Every vendor on Izzie & Drew has their own specific return and refund policy (including conditions, timelines, and required return methods).
- Where to Find the Policy: You can find the specific return policy for an item on the product page (under Store Policies), or on the vendor’s shop page. It is important to review this policy before making a purchase.
- Direct Contact is Required: If you wish to return an item or request a refund, you must contact the vendor directly. They are responsible for processing the return, providing return shipping details, and issuing any approved refunds or exchanges.
📝 How to Initiate a Return
- Review the Vendor’s Policy: Check the vendor’s specific return policy to ensure your item is eligible for a return and that you are within the stated return window.
- Contact the Vendor: Use the contact form, messaging tool, or email provided on the vendor’s shop page or stated in their policy in your order confirmation.
- Be sure to include: Your order number, the item you wish to return, and the reason for the return.
- Follow the Vendor’s Instructions: The vendor will provide you with the necessary return address and steps. Please do not send items back to Izzie & Drew, as we will not be able to process your return.
🤝 Marketplace Assistance
While Izzie & Drew does not handle the physical returns or financial refunds, we are here to support communication between buyers and vendors.
If you have contacted a vendor regarding a return and have not received a response within 5 business days, or if you believe a vendor is not honoring their stated return policy, please contact our support team via the chat tools (I&D logo on the bottom right of any page) or by email at support@izziedrew.ca. We can help mediate the issue and ensure our vendors adhere to our marketplace Terms of Service.